Returns

You  have the right to return any/all products you have purchased directly from L’Heure Luxe (https://www.luxewatch.com and https://luxewatch.com/) within 30 days after making your purchase, or 14 days of receiving the item.

The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when the watch was received.

Products purchased directly from the L’Heure Luxe website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store or our partners.

Kindly note that although L’Heure Luxe will supply a free shipping label in most instances, you may be subject for the shipping expenses in returning this package to us.

L’Heure Luxe does not take responsibility for any items lost during the return shipping.

 

Exchange

In the event you are unsatisfied with your purchase, and would like to receive a different product, you are most welcome to send back your purchase for a full refund. We will refund your product(s) for its full value to the account originally used when making your purchase. To ensure that you receive the desired product as fast as possible, we kindly ask you to make a new purchase at your own convenience. Kindly observe, we do not offer any direct service of exchange.

Please note you must send back the item(s) you wish to have refunded within 14 days of receiving it. The product(s) must be unused – in its original packaging with labels and protective stickers intact – and still in the same new condition as when it was received. Products purchased directly from our website must be returned to our warehouse for a refund to be made. Kindly note that you may be subject to the shipping expenses in returning this package to us. L’Heure Luxe does not take responsibility for any items lost during the return shipping.

If you have paid or received customs fees for the item(s) you wish to return, please contact your local UPS office for information on how to receive a credit or refund, respectively.

The offer of any product(s) purchased during a campaign period will still be honored should you wish to receive another item instead. Please contact us for further information, we’re happy to assist you.

 

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